Socialnet Group

Tourism and hospitality

Support that improves your guests' experience.

Communication with guests through every stage of the booking process, peak season included.

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Support for hotels and tourism

Travel and hospitality companies manage a large number of bookings, changes, cancellations and guest enquiries every day. Fast, accurate communication matters before arrival, during the stay and after the trip ends, particularly when booking volumes rise.

SocialNet Group provides customer support to travel agencies, hotels and other travel service providers, taking over communication with guests through every stage of the booking process. Our teams work to the client's procedures and use the systems the company already runs day to day.

Tourism and hospitality

The challenges you face

During the season, promotional campaigns or periods of high demand, the number of bookings, changes and cancellations can rise sharply and add to the load on internal teams.

Guests expect fast answers about bookings, accommodation, extra services and everything else they need to know before arrival and during their stay.

Cancellations, booking changes, refunds and other customer requests call for fast handling and clear communication in order to keep guests satisfied.

Travel companies operate in different markets and communicate across several channels, which makes a single standard of customer support essential.

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Tourism and hospitality

How we solve your challenges

We adapt our services to the way each client works, whether that is a hotel, a travel agency, a booking platform or another travel service provider. Our goal is to keep communication with guests just as good during the busiest periods.

Booking and change management

We take over new bookings, changes and cancellations and keep records up to date in line with your business processes.

Guest support before and during the trip

We provide information on accommodation, the destination, travel conditions and extra services, and help guests with requests throughout their stay.

Complaints and booking changes

We run the processes around booking changes, cancellations, refunds and other customer requests in line with your company's rules.

Communication after the stay

We answer follow-up questions, collect feedback and support after-sales activities.

Multichannel and multilingual support

We communicate with guests by phone, email, chat and other digital channels, in the languages your markets call for.

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Stay ahead

Insights and advice from our team