Mobility and public transport
Reliable communication that keeps public transport moving.
Experience across regional transport systems in Germany, Deutschlandticket included.
Support for public transport
Public transport operators handle a large number of enquiries every day about routes, timetables, fares, subscriptions and service changes. Fast, accurate communication with passengers is an important part of service quality, particularly when there are delays, engineering works or other disruptions.
SocialNet Group provides customer support for public transport operators in Germany, with experience across different regional transport systems. Our teams know how German public transport is organised, its fare models and the processes around digital tickets, including the Deutschlandticket.
We take over communication with passengers by phone, email and other channels, adapting to each operator's own procedures and rules.
Mobility and public transport
The challenges you face
Delays, infrastructure works and route changes can multiply the number of passenger enquiries in a short time and overload customer support.
Tourist season, special events, new fares and other changes often cause a sudden rise in contacts that internal teams struggle to handle on their own.
Passengers expect accurate, up-to-date information on routes, timetables, fares and available services, whichever channel they use to get in touch.
Public transport operators often communicate with different groups of passengers by phone, email, chat and other digital channels, which calls for consistent, organised support.
Passengers who need extra assistance or who run into problems during their journey expect clear information and a fast resolution.
Mobility and public transport
How we solve your challenges
Our teams work to the operator's procedures and act as a natural extension of your own customer service. Our goal is to make sure passengers get accurate information, whatever the channel or the complexity of the question.
Route, timetable and fare information
We answer everyday passenger questions about routes, connections, prices and ticket conditions.
Support for buying and using tickets
We help passengers buy, activate and use single, monthly and annual tickets, including digital products such as the Deutschlandticket.
Communication during service changes
We inform passengers in good time about temporary route changes, infrastructure works and other disruptions.
Complaints and customer requests
We receive and resolve reports about delays, cancelled journeys, fares and other customer requests.
Support for passengers who need extra assistance
We make sure communication is clear and adapted for passengers with specific needs.
Multichannel customer support
We communicate with passengers by phone, email, chat and other channels, in line with how your support system works.
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