Socialnet Group

Telecommunications

Connecting customers beyond the network.

Customer support, technical support and administrative services for telecom operators.

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Support for telecom operators

Telecom operators handle a large number of enquiries every day about mobile and fixed-line services, internet, television, bills and technical problems. Customers expect fast answers, clear information and efficient problem solving, whichever channel they use to contact the company.

SocialNet Group provides customer support, technical support and administrative services for telecom operators. Our teams work to the client's procedures and use the systems the operator already runs day to day.

Telecommunications

The challenges you face

New offers, tariff changes, technical problems or marketing campaigns can significantly raise the number of customer contacts in a short time and overload internal teams.

Mobile, internet, television and bundled packages call for customer support that understands the different services, processes and technical specifics.

Customers today have plenty of operators to choose from and expect fast support, clear information and offers that match their needs.

Presenting new packages, add-on services and devices calls for the kind of communication that makes the decision easier for customers.

Customers expect equally good support by phone, email, chat and other digital channels, however they reach the operator.

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Telecommunications

How we solve your challenges

We adapt our services to each operator's business processes, so that customer and technical support stay available even when contact volumes rise.

First and second line customer support

We handle enquiries about tariffs, mobile and fixed-line packages, internet, television and other telecom services.

Technical support

We help customers resolve problems with mobile services, internet, fibre connections, 5G access and television services.

Support for bundled service packages

We provide information on packages that combine mobile, internet and television, including terms of use and benefits.

Sales and service upgrades

We present additional packages, devices and services in line with each customer's needs.

Customer retention

We speak to customers considering a switch, working from the offers and rules your team defines.

Billing and account support

We answer questions about billing, payments, contractual obligations and other administrative requests.

Support for activating new services

We guide customers through service activation, equipment installation and their first steps.

Multichannel and multilingual support

We communicate by phone, email, chat and other digital channels, in the languages your markets call for.

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