Public administration and insurance
Secure, efficient support for citizens and policyholders.
Administrative and customer support aligned with your procedures, systems and regulatory requirements.
Support for public institutions
Public institutions and insurance companies process a large number of requests from citizens and policyholders, administrative documentation and sensitive data every day. Accurate processing, adherence to procedure and clearly defined deadlines are essential to keeping these systems working.
SocialNet Group provides administrative and customer support to organisations that want to hand part of their operational processes to an external partner, adapting to their existing procedures, systems and regulatory requirements.
Public administration and insurance
The challenges you face
Campaigns, statutory deadlines and exceptional circumstances can significantly raise the number of requests from citizens and policyholders and stretch existing capacity.
Personal and financial data calls for a high level of protection, clearly defined procedures and consistent application of regulatory requirements.
Processing requests, claims and other administrative activities has to be precise, in line with procedure, and traceable at every step.
Moving to digital processes calls for efficient data handling, document digitisation and adaptation to new ways of working.
A high volume of enquiries calls for available, organised support that delivers timely information and efficient processing.
Public administration and insurance
How we solve your challenges
Our teams work to the client's procedures and adapt to existing information systems, which makes it straightforward to fold them into daily processes without changing how the organisation works.
Processing requests from citizens and policyholders
We receive, record and process customer requests and provide information on the status of each case.
Appointment coordination and scheduling
We organise appointments and manage high request volumes through periods of heavy load.
Claims and administrative documentation
We handle claims, policies, supporting documentation and other administrative processes to your organisation's rules.
Administrative support for digitisation
We support data handling and entry, document digitisation and the move to electronic processes.
Handling sensitive data
We work in line with the data protection procedures and regulatory requirements that apply to the public and financial sectors.
Multichannel customer support
We communicate by phone, email and other digital channels, in line with how your institution or company works.
Flexible operational capacity
We scale teams up quickly in the periods when request volumes rise sharply.
Stay ahead
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