Socialnet Group

Media and technology

Support for digital platforms at every step of the customer journey.

Customer support, technical support and operational services for software companies and digital services.

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Support for media and tech companies

Technology and digital media companies manage a large number of customer enquiries, technical requests, subscriptions and administrative processes every day. As the user base grows, so does the need for a dependable team that can take on part of those operational activities without service quality slipping.

SocialNet Group provides customer support, technical support and administrative services for software companies, streaming platforms, digital services, device manufacturers and other technology companies. Our teams work to the client's procedures and use the systems the company already runs day to day.

Media and technology

The challenges you face

As the number of users grows, so does the need for support capacity. Keeping service quality up through a period of intensive growth is one of the biggest challenges digital platforms face.

Apps, platforms and digital services call for customer support that understands the technical processes and can respond quickly to user problems.

Digital platforms handle large volumes of user-generated content every day, all of which has to be reviewed against community rules and internal guidelines.

Subscription models call for continuous communication with users, from account activation through to renewal or cancellation.

Billing, invoicing and customer data handling often involve several departments, which makes a coordinated, efficient process essential.

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Media and technology

How we solve your challenges

We adapt our services to companies of every size, from teams supporting a single market to organisations operating across several languages and markets.

Customer support for users and subscribers

We handle enquiries about accounts, subscriptions, payments and the use of digital services.

Technical support for apps, platforms and devices

We help users with sign-in, account access, synchronisation, configuration and other technical requests.

Content moderation and platform protection

We review user-generated content and enforce community rules in line with your company's guidelines.

Subscriber retention support

We speak to users considering cancellation and support them in line with the rules and offers your team defines.

Administrative support and data handling

We connect customer support with billing, invoicing and other administrative activities so customer requests move through a single process.

Support for sales teams

We speak to prospective and existing users and present additional services and subscription models.

Multichannel and multilingual support

We provide support by phone, email, chat, social media and other digital channels, in the languages your markets call for.

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Stay ahead

Insights and advice from our team