Services

We understand that in today's dynamic business landscape, exceptional customer service is laying in the core of success. Our team of experts is dedicated to ensuring that your business receives the highest level of care and support, tailored to your specific needs and industry requirements.

Exceptional Customer Service

At SocialNet Group, we are not just a service provider, we are a strategic partner dedicated to elevating customer service operations to new levels of success. Our core focus rests on enabling organizations to navigate the complexities of an evolving global marketplace with precision and excellence.

INBOUND SERVICES

Our inbound outsourcing services enable your company to be available to its clients 24 hours a day, 7 days a week, whether it’s via phone, live chat, social media, text, or email.

OUTBOND SERVICES

Increased sales, follow up on your mailings, researching uncharted markets, building strong customer connections, and ensuring the success of your company are just few of the advantages an outbound call center can do for you.

BACK OFFICE SUPPORT

From administrative tasks to data management, we've got you covered. Focus your resources on core activities while we handle the operational issues, ensuring smooth and organized processes

SERVICES

We offer a wide range of services to support your customer-facing operations. Our experienced agents can handle inbound and outbound calls, live chat, and email support. We also provide multilingual support, quality assurance, and data entry services.

Back-Office Operations

Streamline your business's operational structure with our efficient Back-Office Operations service. From administrative tasks to data management, we've got you covered. Focus your resources on core activities while we handle the operational issues, ensuring smooth and organized processes.

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Customer Retention & Loyalty Programs

Our approach to customer retention and loyalty programs ensures your customers don't just visit, but stay. We help you develop strategies that are not only cost-effective but also contribute to building a loyal customer base.

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Customer Support

Transform your brand with our outstanding customer support services. Our expertise spans across diverse sectors, including eCommerce, telecommunications, energy, travel and hospitality, media, technology, wholesale, and automotive industries. Leverage our excellence to elevate your customer experience and gain a competitive edge in the market.

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Data Entry & Management

Embrace the essence of informed decision-making with our Data Entry services. We specialize in ensuring that your product listings, inventory and critical business data are not just updated but secured with the utmost accuracy.

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Inbound Services

With 24/7 availability across multiple communication channels, including phone, live chat, social media, text, and email, SocialNet ensures your company is always within reach.

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Inventory Management

Proper inventory management is crucial for any sales-oriented business. Our services ensure your inventory is well-organized, maintaining optimal stock levels to meet customer demands promptly while minimizing costs.

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Live Chat Support

Elevate customer interactions across diverse industries our Live Chat Support revolutionizes customer engagement.

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Market Research & Surveys

Understanding your target market is crucial. Our dedicated team of researchers employs outbound market research and customer surveys, delivering insights that guide you in making informed business decisions and refining your products or services.

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Outbound Services

Enhance your outreach campaigns with our exclusive Outbound Telephony service. Reach your target audience effectively, build meaningful connections and boost sales.

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Sales & Lead Generation

Our Sales and Lead Generation service is essential for businesses looking to expand. By utilizing a range of methods including cold calling, email campaigns, and leveraging market insights, we connect you with prospects genuinely interested in your solutions. This ensures an efficient navigation of the sales funnel, from lead generation to customer conversion.

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INSIGHTS

A Decade of Dedication and Quality: Social Net Announces the Start of the 'Development' Project in Mostar.

For almost a whole year, we diligently worked together with the services of the City of Mostar to create a solution that will make us all proud.

6 Technological Share Business Services (SBS) Innovation Ideas

How do you make sure that your customers are receiving assistance in a timely manner, while also reducing queues and increasing efficiency?

Boost Your E-Commerce Success: Top 5 Marketing Strategies for 2024

In the evolving world of E-commerce, staying ahead with the most effective marketing strategies is crucial for any online store's success. As we step into 2024, it's time to sharpen your digital marketing tools with strategies that not only attract but also retain customers.

Acquisition of GoCloud.group by SocialNet Group!

Celebrating a New Era in Business Process Outsourcing

Navigating the Beauty Industry Boom: A Data-Driven Marketing Guide

The beauty industry is on an upward trajectory, with forecasts predicting a rise to over $663 billion in revenue by 2027. This growth is propelled by an increase in eCommerce sales and a consumer shift towards premium products. To seize a portion of this burgeoning market, beauty companies must adopt data-driven marketing strategies. Here’s how to capitalize on this trend and drive your beauty brand to new heights.

Beyond Borders: Bosnia's BPO Potential in the EU Era

As Bosnia and Herzegovina stands on the threshold of a monumental shift, its impending integration into the European Union (EU) heralds a new era for the country's Business Process Outsourcing (BPO) industry. This transformative journey promises not only to redefine the economic landscape but also to catapult the nation's BPO sector onto the vibrant stage of the EU's single market.

Driving Success in the Automotive Sector: A Case Study on Strategic BPO Collaboration

The automotive industry faces a myriad of challenges, from navigating supply chain disruptions to adhering to strict data privacy regulations. In this landscape, the partnership between SocialNet Group, a leading Business Process Outsourcing (BPO) firm in Southeastern Europe, and a distinguished client specializing in automotive solutions, emerges as a testament to the power of strategic collaboration and operational excellence.

Beauty E-Commerce Marketing: Key Trends to Amplify Your Brand in 2024 and Beyond

The beauty industry, with an estimated value exceeding $600 billion in 2024, is thriving despite recent challenges. The pandemic-induced shift from brick-and-mortar to online shopping has created unprecedented opportunities for beauty E-commerce brands. To navigate this booming market effectively, understanding the latest ecommerce trends is crucial. Here's a look at the must-know trends to grow your beauty brand.

Revolutionizing E-Commerce

How Call Centers Drive Customer Satisfaction and Boost Sales 24/7

E-Commerce Case Study: Transforming B2B Engagement

The automotive industry client encountered a downturn with a noticeable decline in orders from established B2B customers. This trend posed a severe threat to the client's revenue streams and market positioning, highlighting an urgent need for innovative customer re-engagement strategies.