Services

We understand that in today's dynamic business landscape, exceptional customer service is laying in the core of success. Our team of experts is dedicated to ensuring that your business receives the highest level of care and support, tailored to your specific needs and industry requirements.


Exceptional Customer Service

At SocialNet Group, we are not just a service provider, we are a strategic partner dedicated to elevating customer service operations to new levels of success. Our core focus rests on enabling organizations to navigate the complexities of an evolving global marketplace with precision and excellence.

INBOUND SERVICES

Our inbound outsourcing services enable your company to be available to its clients 24 hours a day, 7 days a week, whether it’s via phone, live chat, social media, text, or email.

OUTBOND SERVICES

Increased sales, follow up on your mailings, researching uncharted markets, building strong customer connections, and ensuring the success of your company are just few of the advantages an outbound call center can do for you.

BACK OFFICE SUPPORT

From administrative tasks to data management, we've got you covered. Focus your resources on core activities while we handle the operational issues, ensuring smooth and organized processes

SERVICES

We offer a wide range of services to support your customer-facing operations. Our experienced agents can handle inbound and outbound calls, live chat, and email support. We also provide multilingual support, quality assurance, and data entry services.


Back-Office Operations

Back-Office Operations

Streamline your business's operational structure with our efficient Back-Office Operations service. From administrative tasks to data management, we've got you covered. Focus your resources on core activities while we handle the operational issues, ensuring smooth and organized processes.

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Customer Retention & Loyalty Programs

Customer Retention & Loyalty Programs

Our approach to customer retention and loyalty programs ensures your customers don't just visit, but stay. We help you develop strategies that are not only cost-effective but also contribute to building a loyal customer base.

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Customer Support

Customer Support

Transform your brand with our outstanding customer support services. Our expertise spans across diverse sectors, including eCommerce, telecommunications, energy, travel and hospitality, media, technology, wholesale, and automotive industries. Leverage our excellence to elevate your customer experience and gain a competitive edge in the market.

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Data Entry & Management

Data Entry & Management

Embrace the essence of informed decision-making with our Data Entry services. We specialize in ensuring that your product listings, inventory and critical business data are not just updated but secured with the utmost accuracy.

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Market Research & Surveys

Market Research & Surveys

Understanding your target market is crucial. Our dedicated team of researchers employs outbound market research and customer surveys, delivering insights that guide you in making informed business decisions and refining your products or services​​.

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Sales & Lead Generation

Sales & Lead Generation

Our Sales and Lead Generation service is essential for businesses looking to expand. By utilizing a range of methods including cold calling, email campaigns, and leveraging market insights, we connect you with prospects genuinely interested in your solutions. This ensures an efficient navigation of the sales funnel, from lead generation to customer conversion​​​​.

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Looking for Customer Service

and Expanding Your Business?

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INSIGHTS